420 Highkulture Returns
We are very much focused to bring out the best product in excellent condition upto our customers. We use good packaging materials for your orders. It is very unlikely that your order arrives broken. In such case, you need to report within 3 days of delivery of the package by email or phone. You also need to be able to send a clear photo of the damaged good(s). Then we will re-ship that item(s) or a similar item of your preference. Normally, it will take 3-5 days for us to re-send the damaged item. In some case, if the damaged item(s) happen to be out of stock, we will let you know the time it will take to ship back those item(s) by email.
We employ our own glass masters to make your products and also source them from best artists out there. Quality control is something we take pride in. So we fully backup our products and their quality. If you are not satisfied by any item(s) in your purchase you can return it , no question asked, no fees incurred for a full refund minus the handling fees or a similar product of equal value. However,if you choose to get a similar item(s) you will be responsible for additional shipping and handling. All item(s) must be returned in their original and unused condition within 10 days of delivery of the package. Before you return any item(s) please contact us ahead by email or phone.
Though you can return any item(s) you are unhappy with for any reason, we would like to help you out with what to look for as defective glass. Defective glass are those that have cosmetic flaws like noticebly rough patch, unmelted glass beads, sharp ends, cracks, bad joints. unstable base, burnt colors, large quantities of air inside. However, during making of glass products , particulary duirng sleeving with clear , small bubbles gets trapped inside which is all part of the craftmanship.